• Supervision: Children must be always supervised by a responsible adult. We accept no responsibility for injuries due to misuse or lack of supervision. 
• Safety Rules: No food, drink, shoes, glasses, pets or sharp objects allowed. Do not exceed user limits or mix age groups. 
• Weather: Equipment must not be used in wind over 24mph (only applicable to bouncy castles). Please do not move any equipment once installed. 
• Surface & Setup: Equipment must be set up on a flat, safe surface. 
• Liability: We are fully insured with Public Liability Cover. We are not liable for misuse or unsupervised use. 
• Damage/Loss: The hirer is responsible for any damage or loss. 
• Cleaning: A cleaning fee may apply if equipment is returned dirty (mud, food, etc).
• Booking & Deposits: A £50 non-refundable deposit is required to secure bookings (cash bookings allow deposit now and balance on the event day, while card bookings require full payment at the time of booking).
• Cancellations: All deposits are non-refundable; cancellations made more than 14 days before the event will be refunded minus the £50 deposit, cancellations within 14 days are non-refundable, and if we must cancel due to weather, safety, or unforeseen circumstances, you may choose a full refund (including deposit) or reschedule.
• Rescheduling: Bookings can be rescheduled (subject to availability) if requested at least 14 days in advance, and the deposit will be transferred to the new date.

Supervision

• Children must be always supervised by a responsible adult throughout the hire period. Under no circumstances should children be left unattended while using the equipment.
• Little Legends Entertainment shall not be held liable for any injuries or damages resulting from improper use of the equipment or inadequate supervision. 
• Animals are strictly prohibited on or within any equipment provided by Little Legends Entertainment.

Safety Rules

• No food, beverages, footwear, glasses, pets, or sharp objects are permitted on or inside any equipment. Socks must be worn at all times while using the equipment.
• Usage limits must not be exceeded, and different age groups must not use the equipment simultaneously.
• Equipment must not be moved once installed. If repositioning is required, you must contact Little Legends Entertainment directly. We are not liable for any issues resulting from equipment being moved, rotated, or displaced during the hire period.
• Safety mats must always remain positioned at the entrance/exit of inflatable equipment, as they are intended to reduce the risk of injury when entering or exiting.
• Bouncing on the step of the inflatable (e.g., bouncy castle) is strictly prohibited.
• All blowers and fans must always remain unobstructed. Covering or blocking these may cause the inflatable to deflate and pose a safety hazard.
• Confetti and any decorative items that may stain or damage equipment are strictly prohibited near any hired equipment.
• All accidents or injuries must be reported to Little Legends Entertainment immediately upon occurrence. Reporting incidents only at the end of the hire period is not acceptable.
• All inflatables are installed in line with HSE UK standards (BSEN14960) to ensure a safe and secure setup.
• Every inflatable is fully tested and fitted with a PIPA tag, which can be verified on the public database for compliance.
• We hold public liability insurance and carry out PAT tests on all electrical equipment

Weather

• Inflatables must not be used in wind speeds or gusts exceeding 24mph. If wind speeds approach or exceeds this limit during your hire, all inflatable equipment must be switched off immediately for safety reasons.
• In the event of forecasted high winds, Little Legends Entertainment will notify customers with outdoor bookings. This includes  bouncy castles and soft play setups. In such cases, customers will be offered the option to reschedule, transfer the deposit/balance to a new date, request an alternative service, or proceed with an on-site assessment on the original hire date.
• If our delivery team assesses the site and deems it unsafe or unsuitable for setup due to weather or environmental factors, the booking will be cancelled on-site. In this case, no rescheduling or refund will be offered.
• Rain will only impact outdoor soft play bookings. In such cases, the equipment must either be relocated to an indoor venue or the hire rescheduled. Bouncy castles are suitable for wet weather; however, it is the customer’s responsibility to decide whether to proceed or cancel due to rain. The bouncy castle step must be kept dry, and footwear must not be worn on the inflatable

Surface & Setup 

• All equipment must be installed on a flat, stable, and safe surface suitable for the type of equipment being provided.
• Upon delivery, all soft play equipment will be safely secured. Bouncy castles will be anchored into the ground. Where grass installation is required, equipment will be secured using 16-inch steel pegs inserted into the soil at a 45-degree angle for maximum stability.
• Safety mats will be placed around soft play areas and bouncy castles as required. RCD (Residual Current Device) adapters will be used for all electrical equipment to ensure safe power usage.
• Equipment must not be moved, rotated, or unplugged once installed. If repositioning or disconnection of any equipment or electronics is necessary, you must contact Little Legends Entertainment directly.
• The use of water, including hoses, water pumps, or any form of spraying, is strictly prohibited on or near inflatable equipment.

Liability

• Little Legends Entertainment is committed to supporting clients and ensuring each event runs smoothly and successfully. If specific documentation is required, it is the responsibility of the client to inform us prior to the booking date.
• Upon request, we can provide the following documentation: Public Liability Insurance Certificate, Risk Assessments, PAT (Portable Appliance Testing) Certificates, and PIPA (Inflatable Play Inspection) Certificates.

Damage/Loss

• The client agrees to return all equipment, components, and accessories supplied by Little Legends Entertainment in full and in the same condition in which they were received.
• It is the client’s responsibility to ensure that all items provided are accounted for and returned at the time of collection.
• In the event that any items are missing, damaged, or not returned, the client will be held liable for the full replacement cost. Where items form part of a set, the loss of a single item will require the replacement of the entire set, as individual components may not be available for separate purchase.
• Clients are expected to treat all equipment with care and respect. Failure to do so may result in additional cleaning, repair, or replacement charges.

Cleaning

• All equipment provided by Little Legends Entertainment is professionally cleaned and sanitised prior to each hire using high-quality cleaning products.
• It is the client's responsibility to ensure that the equipment is properly cared for during the hire period and returned in a clean and presentable condition upon collection.
• All confetti, balloons, banners, and other decorations must be removed prior to collection.
• No items are to be affixed to inflatable equipment or tent walls, as this can cause damage or leave adhesive residue.
• By accepting these Terms and Conditions, the client acknowledges and accepts full responsibility for the use of all products and services hired from Little Legends Entertainment.

Cancellations

• Clients have the right to cancel their booking at any time; we understand that plans may change.
• If full payment is made at the time of booking, £50 of the total amount will be treated as a non-refundable deposit. Cancellations made 14 days or more before the event date will receive a full refund. However, cancellations made within 14 days of the event date will not be eligible for a refund of the £50 deposit.If you need to cancel, please notify us as early as possible. 
• Cancellations made at least 14 days prior to the event will be eligible for rescheduling or a refund.
• Cancellations made within 14 days of the event are not eligible for rescheduling, credit, or refund.
• For corporate bookings or invoicing requests, please contact us at entertainmentlittlelegends@gmail.com.

Payment & Cancellation Policy

Booking & Deposits
• A £50 non-refundable deposit is required to secure your booking.
• If you choose to pay by cash, you may pay the £50 deposit at the time of booking and the remaining balance on the day of your event (before setup).
• If you choose to pay by card, our website does not currently support deposit payments. Therefore, full payment will be required at the time of booking.

Final Balance
• For cash bookings, the remaining balance must be paid in full on the day of your hire, before equipment is set up.
• For card bookings, no further payment is required as the full balance is taken at the time of booking.

Cancellations
• Deposits are non-refundable.
• If you have paid in full by card and cancel your booking:
         • More than 14 days before your event – we will refund the total paid minus the £50 deposit.
         • Less than 14 days before your event – no refund will be given.
• If we need to cancel due to severe weather conditions, safety concerns, or unforeseen circumstances, you will be offered either a full refund (including deposit), or the option to reschedule to another available date.

 Changes & Rescheduling
• If you wish to reschedule, we will do our best to accommodate your new date, subject to availability. Your deposit will be transferred to the new booking.
• Rescheduling requests must be made at least 14 days in advance.